It’s easy to get in touch with us using the contact form on the website. Fill in your details, and type in your question or comment in the comments field. We will naturally try to answer your question the best we can. Answers will only be provided for contact forms that are filled in completely
No, the Release417 is only available online.
We send worldwide!
We do our best to process orders as quickly as possible. All orders are shipped from our warehouse in the Netherlands via PostNL. In general, it takes two to three working days to deliver your order. This is an estimate and the delivery time depends partially on PostNL.
No, unfortunately it is not possible in our system to make changes to the size. Contact us immediately (within 30 minutes of placing your order) so that we can make any changes as soon as possible.
Unfortunately, it’s not possible to change the order directly in the system itself. Contact us immediately (within 30 minutes of placing your order) so that we can make any changes as soon as possible.
We have all sizes in stock. Should this not be the case for whatever reason, you will see this during the ordering process. Should there be any misunderstanding between the stock shown in our system and the availability (or unavailability) of the product on the website, we will contact you after you place your order.
Yes, the prices shown in the webshop include 21% VAT.
What are the options to pay for the Release417?
We offer several different payment options on our site. We accept payments by Visa, MasterCard, American Express and PayPal. We also support a few regional payment options. The total amount due (price + shipping costs) will be deducted from your account once your order has been completed and approved.
Quality and material
Press the Velcro strips firmly together before washing to protect the brace and other articles of clothing. The Release417 can be washed at a maximum of 30˚C, on the delicates or hand-wash setting. Do not use bleach. The brace may be washed on a light spin cycle: hang the brace up afterwards to air-dry. Do not place it on a radiator or dry it in the dryer. To ensure a longer life, it is important to first allow the Release417 to dry after use (if necessary) before storing it again.
At Release417, we place a high priority on production. We only use high-quality, skin-friendly materials. The life of the product depends on the intensity of use and the care taken when washing the product. Please see the washing instructions here.
By maintaining close contacts with our suppliers and visiting and checking their manufacturing facilities on a regular basis, Release417 is able to guarantee that these producers work according to high standards. To guarantee that they adhere to these high standards, do not use child labour and avoid any other type of abuse, we also require them to be certified under the BSCI and OEKO-TEX systems.
Elastan | Polyester | Plastic (POM) | Polyester Velcro | PU foam | Silicon
Contact us and let us know your order number, which size you want to return and the reasons for this. This will help us improve our products. We will then contact you with additional instructions. If you do not contact us before sending the Release417 back, you run the risk of not receiving a refund. We are not responsible for shipments that get lost en route.
Sizes & Measurement
The Release417 is available in three sizes. The brace is worn at a distance of one hand-width from the groin. While in a standing position, measure the circumference of your leg, starting one hand-width from your groin. Using this measurement, consult the table on the website or packaging to find the right size.
Place the Release417 on your thigh, with the label visible and facing up. Wrap the brace around your leg. Pull the coloured Velcro strap through the plastic ring. Pull the brace tightly in one motion around your leg at the indicated location. Press the ends of the Velcro straps firmly together to prevent it from loosening.
If your measurement is exactly at the upper end of one size range, you can use an extender to lengthen the band by a maximum of five cm. You could also just order the next size.
The Release417 is available in the sizes S/M/L. You can choose a size based on the circumference of your thigh in centimetres.